Terms of service

TERMS OF SERVICE

Last updated: [DATE]

Welcome to Little Ones.

These Terms of Service ("Terms") govern your use of our website and the purchase of products from Little Ones.

Throughout these Terms, "we", "us" and "our" refer to [LEGAL BUSINESS NAME], trading as Little Ones.

By visiting our website and/or purchasing something from us, you agree to be bound by these Terms, together with our Privacy Policy, Cookie Policy, Shipping Policy and Returns & Refunds Policy.

Please read these Terms carefully before using our website or placing an order.

Nothing in these Terms affects your statutory rights as a consumer under applicable UK law.

1. ONLINE STORE TERMS

By using our website and placing an order, you confirm that you are at least 18 years old or that you have permission from a parent or legal guardian.

You may not use our products or website for any illegal or unauthorised purpose.

You must not transmit viruses, malware or any other harmful code through our website.

We reserve the right to refuse service or cancel an order where we reasonably suspect fraud, misuse, unauthorised activity or a breach of these Terms.

2. OUR PRODUCTS

We make every reasonable effort to display our products, descriptions, colours, images, measurements and specifications as accurately as possible.

However, the appearance of colours and products may vary slightly depending on your screen, device, lighting or normal manufacturing variations.

All products are subject to availability.

For baby and children's products, you are responsible for following any age recommendations, safety warnings, care instructions and usage instructions supplied with the product.

Nothing in these Terms limits your statutory rights. Products supplied to UK consumers must be of satisfactory quality, fit for purpose and as described.

3. PRICES

All prices on our website are displayed in Pounds Sterling (GBP) unless stated otherwise.

Prices include applicable taxes where required.

Any delivery charges will be clearly displayed before you complete your purchase.

We reserve the right to change our prices at any time. Price changes will not affect orders that we have already accepted.

If a product has been listed at an obviously incorrect price due to an error, we may contact you before accepting the order and give you the option to proceed at the correct price or cancel the order.

4. ORDERS

When you place an order, you are making an offer to purchase the products in your order.

After placing your order, you will normally receive an order confirmation email. This confirms that we have received your order but does not necessarily mean that your order has been accepted.

Unless otherwise stated, our acceptance of your order takes place when your order is dispatched.

We reserve the right to refuse or cancel an order where:

the product is unavailable;
payment cannot be authorised;
incorrect pricing or product information has been displayed;
we suspect fraudulent or unauthorised activity; or
we are unable to fulfil the order for another reasonable reason.

If payment has already been taken for an order we cannot fulfil, we will refund the relevant amount.

5. PAYMENT

We accept the payment methods displayed during checkout.

You agree to provide accurate, current and complete billing and payment information.

Payments may be processed through third-party payment providers such as Shopify Payments, PayPal, Klarna or other payment services made available on our website.

Your use of a third-party payment method may also be subject to that provider's terms and conditions.

6. SHIPPING AND DELIVERY

Orders are shipped in accordance with our Shipping Policy.

Processing times, estimated delivery times, shipping costs and available destinations are shown on our website or during checkout.

Delivery times are estimates unless we expressly agree otherwise.

We are not responsible for delays caused by circumstances outside our reasonable control, such as carrier disruption, severe weather, customs delays, strikes or other events beyond our control.

However, this does not affect any statutory rights you may have regarding delayed delivery.

You are responsible for providing a complete and accurate delivery address when placing your order.

Please review our Shipping Policy for further information.

7. RIGHT TO CANCEL

If you are purchasing from us as a UK consumer online, you generally have the legal right to change your mind and cancel your purchase within 14 days after receiving your goods, unless an exception applies.

You do not need to provide a reason.

If your order contains multiple items delivered separately, the cancellation period normally starts when you receive the last item.

To exercise your right to cancel, please contact us at:

[CUSTOMER SERVICE EMAIL]

You must notify us within the applicable cancellation period.

After notifying us of your cancellation, you normally have a further 14 days to return the goods.

Please see our Returns & Refunds Policy for full return instructions.

8. RETURNS

When returning a product because you have changed your mind, you are responsible for taking reasonable care of it.

You may inspect the product in the same way that you reasonably would in a physical shop.

We may reduce your refund where the value of a product has been reduced as a result of handling beyond what is reasonably necessary to establish its nature, characteristics and functioning.

Unless otherwise stated or required by law, you are responsible for the direct cost of returning unwanted products.

If a product is faulty, damaged, incorrectly supplied or not as described, your statutory rights apply and different return arrangements may apply.

Please refer to our Returns & Refunds Policy for full details.

9. NON-RETURNABLE ITEMS

Certain products may not qualify for a change-of-mind return where UK law permits an exception.

This may include:

personalised or customised products;
products made to your specifications;
products that deteriorate or expire rapidly;
sealed products that are not suitable for return for health protection or hygiene reasons once the seal has been broken; and
any other products specifically excluded from cancellation rights under applicable law.

This does not affect your statutory rights if a product is faulty, damaged, unsafe or not as described.

10. REFUNDS

Where you validly cancel an eligible online purchase, we will issue any refund due to you in accordance with applicable UK consumer law.

Where required by law, we will also refund the cost of our least expensive standard delivery method.

If you selected a more expensive delivery method, such as express delivery, the additional delivery cost may not be refundable.

We may withhold your refund until we receive the returned goods or you provide evidence that you have sent them back, where permitted by law.

Refunds will normally be made using the same payment method used for the original purchase.

For more information, please see our Returns & Refunds Policy.

11. FAULTY OR DAMAGED PRODUCTS

We have a legal duty to provide products that conform to the contract.

Products sold to UK consumers must, among other things:

be of satisfactory quality;
be fit for purpose; and
match their description.

If you receive a faulty, damaged, unsafe, incorrect or misdescribed product, please contact us at [CUSTOMER SERVICE EMAIL].

Depending on the circumstances, you may have a legal right to a refund, repair or replacement.

Nothing in our Returns & Refunds Policy limits your statutory consumer rights.

12. DISCOUNTS AND PROMOTIONS

We may occasionally offer discount codes, promotional offers, gifts or other promotions.

Unless otherwise stated:

discount codes cannot be exchanged for cash;
only one promotional code may be used per order;
discount codes may have an expiry date;
certain products may be excluded;
promotions may be subject to additional conditions; and
discounts cannot normally be applied retrospectively to completed orders.

We reserve the right to refuse or cancel the use of a promotion where we reasonably believe it has been used fraudulently or contrary to its terms.

13. ACCURACY OF INFORMATION

We aim to keep the information on our website accurate and up to date.

Occasionally, our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, delivery charges, delivery times or availability.

We reserve the right to correct errors and update information where necessary.

Nothing in this section allows us to remove or reduce your statutory consumer rights.

14. INTELLECTUAL PROPERTY

All content on our website, including our name, branding, logos, photographs, graphics, product images, videos, designs, text and other materials, is owned by or licensed to Little Ones unless otherwise stated.

You may use our website for personal and non-commercial purposes.

You may not reproduce, distribute, modify, sell, commercially exploit or otherwise use our website content without our prior written permission, except where permitted by law.

15. REVIEWS AND USER CONTENT

If you submit a review, photograph, comment or other content to us, you confirm that you have the right to submit that content and that it does not infringe the rights of another person.

Content must not be unlawful, misleading, defamatory, abusive or otherwise inappropriate.

Where you submit content for publication, you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce and display that content in connection with our business and marketing activities, subject to applicable law.

We reserve the right to remove content that violates these Terms.

16. THIRD-PARTY SERVICES

Our website may contain links to or integrations with third-party services, including payment providers, delivery companies, social media platforms and other websites.

We are not responsible for the content, privacy practices or services of independent third parties.

Your use of third-party services may be subject to their own terms and policies.

17. SHOPIFY

Our online store is hosted using Shopify.

Shopify provides the e-commerce platform that enables us to sell our products to you.

Your personal information may be processed through Shopify's systems in accordance with our Privacy Policy and applicable data protection law.

Use of our store does not create a contractual relationship between you and Shopify in relation to products purchased from Little Ones.

18. PROHIBITED USES

You may not use our website:

for unlawful or fraudulent purposes;
to infringe intellectual property rights;
to harass, abuse or harm another person;
to provide false or misleading information;
to transmit viruses or malicious code;
to collect personal information about others without authorisation;
to interfere with the security of our website; or
to attempt to gain unauthorised access to our systems.

We may restrict your access to the website if you breach these Terms.

19. LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing in these Terms excludes or limits liability for:

death or personal injury caused by negligence;
fraud or fraudulent misrepresentation;
defective products where liability cannot legally be excluded; or
your statutory consumer rights.

If we fail to comply with these Terms, we are responsible for foreseeable loss or damage caused by our breach or failure to use reasonable care and skill.

Our website and products are intended primarily for private consumer use. We are not responsible for business losses resulting from consumer use of our website or products where permitted by law.

20. PERSONAL INFORMATION

Your submission of personal information through our website is governed by our Privacy Policy.

Our use of cookies and similar technologies is explained in our Cookie Policy.

Please review these policies before using our website.

21. CHANGES TO THESE TERMS

We may update these Terms from time to time, including to reflect changes to our services, business practices or applicable law.

The Terms that apply to your purchase will generally be those in effect when you place your order.

The latest version will always be available on this page.

22. SEVERABILITY

If any part of these Terms is found to be unlawful, invalid or unenforceable, the remaining provisions will continue to apply.

23. GOVERNING LAW

These Terms are governed by applicable law.

If you are a consumer in the United Kingdom, you continue to benefit from any mandatory protections provided by UK consumer law regardless of any choice of governing law permitted under applicable rules.

Consumers may bring legal proceedings in the courts available to them under applicable consumer law.

24. CONTACT INFORMATION

Questions about these Terms should be sent to us at:

Little Ones
Legal business name: [LEGAL BUSINESS NAME]
Business address: [BUSINESS ADDRESS]
Email: [CUSTOMER SERVICE EMAIL]
Company registration number: [COMPANY NUMBER, IF APPLICABLE]
VAT number: [VAT NUMBER, IF APPLICABLE]

These Terms should be read together with our:

Privacy Policy
Cookie Policy
Shipping Policy
Returns & Refunds Policy